Terms of Service

OVERVIEW

This website and online store are operated under the POOKEJOY brand.

Throughout the site, the terms “we,” “us,” and “our” refer to POOKEJOY.

By visiting our website, using any part of the site, purchasing products from us, or otherwise using our services, you agree to be bound by these Terms of Service and any additional policies referenced or made available on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

Please read these Terms of Service carefully before using our website. If you do not agree with these Terms, you should not use the website or our services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you have the legal capacity to enter into transactions under the laws applicable to you.

You may not use our products, services, or website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not transmit viruses, malicious code, harmful software, or any technology intended to interfere with, damage, disrupt, or gain unauthorized access to this website or its related systems.

A violation of these Terms may result in suspension or termination of your access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right, to the extent permitted by applicable law, to refuse, restrict, suspend, or cancel service or orders where we reasonably believe there is fraud, abuse, unlawful activity, security risk, misuse of our services, or a violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of this website, our services, or website content without our prior written permission, except as permitted by applicable law.

Your use of this website is subject to these Terms and all applicable laws and regulations.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to keep the information on our website accurate, complete, and up to date.

However, information may occasionally contain errors, omissions, outdated content, or inaccuracies due to website maintenance, system synchronization, human error, or other circumstances.

We reserve the right to correct, update, or modify information on the website when such issues are identified.

Nothing in this section limits any rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change from time to time without prior notice.

We may introduce, modify, suspend, or discontinue products, collections, promotions, discounts, website features, or services at any time.

Unless otherwise required by applicable law, changes to prices or promotions do not apply retroactively to previously completed transactions.

Promotional pricing, discounts, coupons, or special offers may be subject to additional terms, availability, time limits, quantity limits, or other conditions.

SECTION 5 — PRODUCTS OR SERVICES

Certain products or services may be available exclusively through our online store and may be available only in limited quantities.

We make reasonable efforts to display product images, colors, descriptions, dimensions, materials, specifications, and other information as accurately as possible.

However, the appearance of products may vary slightly due to photography, lighting, screen settings, manufacturing processes, materials, production batches, or other reasonable variations.

Customers are responsible for reviewing the product information, available options, specifications, compatibility information, and other relevant details before placing an order.

We reserve the right to limit the quantities of products or services offered, discontinue products, change product descriptions, or modify availability at any time.

Returns and refunds are governed separately by our Return & Refund Policy.

SECTION 6 — BILLING, ACCOUNT AND ORDER INFORMATION

You agree to provide current, complete, and accurate information when placing an order, including your name, contact information, billing information, shipping address, and other information reasonably required to process your purchase.

We reserve the right to review, verify, limit, refuse, hold, or cancel an order where we reasonably believe that:

  • the transaction may be fraudulent or unauthorized;

  • payment information cannot be verified;

  • the order contains inaccurate or incomplete information;

  • the order presents an unusual security or payment risk;

  • an unusually large or abnormal quantity has been ordered;

  • the order appears intended to exploit a pricing, promotional, technical, or system error;

  • the order violates these Terms or applicable law; or

  • the products ordered are unavailable.

We may contact you using the information provided with your order if additional verification is required.

If we cancel an order after payment has been successfully collected, we will refund the applicable amount in accordance with our refund procedures and applicable law.

Large-volume or commercial purchase inquiries may be subject to separate confirmation or terms.

SECTION 7 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, payment services, tracking services, integrations, or other functionality operated by third parties.

Such third-party services may be governed by their own terms, conditions, and privacy policies.

We do not control the operation, availability, security, or performance of independent third-party services and are not responsible for matters outside our reasonable control, except where responsibility cannot legally be excluded.

Your use of third-party services is at your discretion and subject to the applicable third party’s terms.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to websites, services, social media platforms, payment providers, logistics providers, or other resources operated by third parties.

These third-party websites and services are independent from POOKEJOY.

We are not responsible for the content, accuracy, availability, policies, products, services, or practices of third-party websites.

Before using or purchasing through a third-party service, you should review its applicable terms and policies.

SECTION 9 — USER COMMENTS, FEEDBACK AND SUBMISSIONS

You may choose to provide reviews, feedback, suggestions, photographs, videos, comments, ideas, or other content to POOKEJOY.

Where you voluntarily submit content directly to us for publication, promotion, review, or similar purposes, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, adapt, and publish that submitted content in connection with POOKEJOY and our business, unless otherwise agreed in writing.

You remain responsible for content that you submit.

You must not submit content that:

  • infringes intellectual property or other rights belonging to another person;

  • contains unlawful, defamatory, abusive, misleading, obscene, or harmful material;

  • contains malware or malicious code;

  • impersonates another person; or

  • violates applicable law.

We reserve the right to remove or decline to publish submitted content where appropriate.

Nothing in this section gives us unrestricted rights to privately owned content that you have not submitted or authorized us to use.

SECTION 10 — PERSONAL INFORMATION

Your submission and our processing of personal information through the website are governed by our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information about how personal information may be collected, used, disclosed, and protected.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, our website or services may contain typographical errors, inaccuracies, omissions, technical errors, or system errors relating to matters such as:

  • product descriptions;

  • prices;

  • discounts or promotions;

  • product availability;

  • inventory;

  • shipping charges;

  • delivery information; or

  • other order-related information.

We reserve the right to correct such errors or inaccuracies and to update information at any time.

If an order has been submitted based on an obvious pricing, promotional, inventory, technical, or other material error, we reserve the right, to the extent permitted by applicable law, to contact the customer to correct the order or to cancel the affected order.

If an affected order is cancelled after payment has been collected, the amount paid for the cancelled portion of the order will be refunded.

The submission or acceptance of an order does not require us to honor an obvious error where doing so would be unreasonable or contrary to applicable law.

SECTION 12 — PROHIBITED USES

In addition to other restrictions described in these Terms, you must not use the website or its content:

  • for any unlawful purpose;

  • to solicit or participate in unlawful activity;

  • to violate applicable laws or regulations;

  • to infringe our intellectual property rights or the rights of others;

  • to harass, abuse, threaten, discriminate against, or harm another person;

  • to submit false or misleading information;

  • to upload or transmit malware, viruses, or malicious code;

  • to collect or track the personal information of others without authorization;

  • to spam, phish, scrape, crawl, or perform unauthorized automated access;

  • to interfere with or circumvent the security features of the website;

  • to attempt unauthorized access to our systems or accounts; or

  • to exploit the website, pricing systems, promotional systems, or services in an abusive or fraudulent manner.

We reserve the right to suspend or terminate access for violations of this section.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We make reasonable efforts to provide a secure, functional, and reliable website and shopping experience.

However, we do not guarantee that the website or services will always operate without interruption, delay, technical failure, error, security incident, or third-party disruption.

To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis, except for warranties or rights that cannot legally be excluded.

To the fullest extent permitted by applicable law, POOKEJOY will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, data, business opportunity, or other similar losses arising from the use of or inability to use the website or services.

Where liability cannot legally be excluded but may legally be limited, our aggregate liability relating to a particular transaction will, to the fullest extent permitted by law, be limited to the amount actually paid by the customer for the product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer rights that cannot legally be excluded or limited.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold POOKEJOY harmless from third-party claims, liabilities, damages, losses, and reasonable costs arising directly from:

  • your material violation of these Terms;

  • your unlawful use of the website or services;

  • your infringement of another person’s intellectual property or legal rights; or

  • content submitted by you that violates applicable law or third-party rights.

This section does not apply where the claim results from conduct for which POOKEJOY is legally responsible.

SECTION 15 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 16 — TERMINATION

You may stop using our website and services at any time.

We may suspend or terminate access to our website or services where we reasonably believe that a user has materially violated these Terms, engaged in fraud or unlawful conduct, abused our services, interfered with website security, or created a material risk to POOKEJOY, our customers, or third parties.

Termination does not affect rights, obligations, payments, liabilities, or remedies that arose before termination.

SECTION 17 — ENTIRE AGREEMENT

These Terms of Service, together with the policies and other terms expressly referenced on our website, constitute the agreement governing your use of the website and purchases made through POOKEJOY.

Our separate Privacy Policy, Shipping Policy, Return & Refund Policy, and other expressly applicable policies form part of this framework where relevant.

If there is a conflict between these Terms and a more specific policy relating to a particular matter, the more specific policy will apply to that matter to the extent of the conflict.

SECTION 18 — GOVERNING LAW

These Terms and any disputes arising from or relating to these Terms, the website, or our services will be governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Nothing in this section deprives a consumer of any mandatory rights or protections that apply under laws that cannot lawfully be excluded by contract.

SECTION 19 — CHANGES TO THESE TERMS OF SERVICE

We may update these Terms from time to time to reflect changes in our business, website, services, applicable law, or operational requirements.

The latest version will be made available on this page, together with the applicable “Last Updated” date.

Unless otherwise required by applicable law, material changes will apply prospectively and will not retroactively alter the terms governing a transaction that was already completed before the updated Terms became effective.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 20 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Email: pookejoy2026@gmail.com

Last Updated: August 2026